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Warranty

Terms and Conditions

One Year Warranty This warranty on Hothouse Stoves lasts for one year after the date of purchase.  The following parts are covered under the standard One Year Warranty. Refractory materials and plates Rope seals, glass seals and cement seals Surface finish on matt black models Grates and fire bars Ash pan Five Year Warranty Hothouse provides you with a Five Year Warranty for the following parts of your new product: Top (External Casing) Sides (External Casing) Base (External Casing) Front (External Casing) Door Legs This five year warranty specifically excludes naturally wearing parts of 'consumables' such as glass, fire-bricks, grate parts, log retainers, baffles, ash pan and rope seal. The use of unauthorised fuels such as petro-cokes will render the warranty null and void. To maintain the warranty; it is important that your appliance has been installed in accordance with the manufacturer's instructions by an appropriately qualified engineer. Claims All warranty claims should be reported to Hothouse Inspired Products and the product serial number (the serial number is located on the data badge on your product) date of purchase, proof of purchase (receipt) and details of the specific nature of the problem must accompany the claim.
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