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FAQs

The ECO friendly way to heat any home.
Hothouse Inspired Products
© Hothouse Inspired Products Ltd. 2014
[1] Do stoves require a chimney? All of our multi fuel and wood burning stoves require a suitable chimney or  professionally installed flue system. [2] How do I clean the chimney? You will require a chimney sweep to clean the chimney, it is best to provide a dedicated chimney  cleaning access door when installing the flue of the stove. [3] Who should install my stove? Hothouse want you to enjoy the maximum performance from your Stove products.  To ensure this, it is essential that they are installed correctly. We strongly recommend  that your Hothouse Stove products are installed by a HETAS engineer or suitably qualified person. [4] How do I regulate the heat output? Each Hothouse stove will have primary and secondary air controls, which will allow you to easily  regulate the heat output. [5] Secondary Air-Vent will not fully close? On Defra approved stoves the position of the secondary air stop is specified by the Independent  test house (Gastec/SGS) as part of the CE/smoke testing of the appliance and helps prevent the  stoves from creating excess smoke. This stop will prevent the secondary air from being closed more  than a specified amount, depending on the stove. On the Hothouse stoves the position for the stop was specified as follows for the stoves:       HH4SE - Secondary air cannot be closed more than a minimum of 5mm        HH6SE - Secondary air cannot be closed more than a minimum of 9mm        HH8SE - Secondary air cannot be closed more than a minimum of 4mm This is not a fault and is a requirement of the Defra approval process. [6] Where can I get spare parts? From any Hothouse Inspired products authorized dealer, contact us directly for your nearest stockist. [7] Can the doors be left open while burning? For safety and heat efficiency the doors should remain closed at all times. [8] Why is the stove smoking when lit? A smoking stove can be caused by a flue with back draught problems. A qualified fitter should  complete a smoke test prior to fitting the stove to ascertain the integrity of the flue. [9] Why should I “Run in” my stove? To begin, light a series of small fires over a period of a few days to allow the paint finish to cure.  The stove is finished with a heat resistant paint and this can be cleaned with a soft brush. Do not  clean whilst the stove is hot; wait until it has cooled down. The finish can be renovated with  proprietary stove paint.  If the stove is not “run in” correctly, this may cause the paint to  discolour and flake. [10] What is Over Firing? Your stove should never be used in a manner to cause over firing. Over firing can be caused by over  loading the stove with fuel, and with primary controls open. If any part of stove glows "red" your  stove is over firing and your draught control should be adjusted to restrict airflow to stove. Over  firing can cause permanent damage to the appliance which is not covered by warranty. [11] How do I know what size of stove I need? Use the Room Heat Calculator or download the ‘Stove Calc’ app from the Apple App Store. Both will help determine the correct size, however professional guidance is always recommended. [12] How do I clean the stove? The stove is finished with a heat resistant paint and this can be cleaned with a soft brush.  Do not clean whilst the stove is hot; wait until it has cooled down. The finish can be renovated with  proprietary stove paint. As the stoves are made of cast iron, please do not clean with a wet cloth. [13] What is the origin of Hothouse Stoves? Hothouse stoves are designed and tested in Ireland, and certified under both UK and European  standards. FAQs